Terms of sale & store policies

Production time & order processing

All products sold on ShopRenuity are made-to-order. Production begins once an order has been placed and payment has been successfully processed and credited.

Customers will receive a shipping confirmation email with tracking information once the order has been shipped. Total delivery time includes:

By placing an order on this website, you acknowledge and agree to the production timeframe of up to 14 business days before shipment.

Shipping policy

Once production is completed, orders are shipped using a third-party shipping carrier. Shipping transit times vary depending on the carrier, destination, and shipping method selected during checkout.

While we make every effort to ensure prompt delivery, ShopRenuity cannot guarantee delivery dates once the package has been transferred to the shipping carrier. ShopRenuity is not responsible for delays caused by:

• Shipping carrier delays
• Weather conditions
• Customs processing
• Other circumstances outside of our control once an order has shipped

Customers will receive tracking information via email once their order has been shipped.

Custom & branded items policy

All items sold on ShopRenuity are customized, branded, or decorated specifically for each order. Because these items are produced individually and may include printing, embroidery, or branding, they cannot be restocked or resold once production has begun.

This includes but is not limited to:

Returns & exchanges

Due to the made-to-order nature of our products, returns or exchanges are not accepted for customized or branded items.

However, if an item arrives damaged, defective, or incorrect, customers must contact us within 3 days of delivery so we can review the issue. To review a claim, customers may be asked to provide:

• Order number
• Photos of the item
• Photos of packaging or damage

If a claim is approved, ShopRenuity may provide one of the following resolutions:

• Replacement item
• Store credit
• Other resolution determined by our support team

Order accuracy

Customers are responsible for ensuring that all shipping information, product selections, sizes, and customization details are accurate before completing their purchase. ShopRenuity is not responsible for issues caused by:

• Incorrect shipping addresses
• Incorrect size selections
• Incorrect customization details submitted during checkout

Chargebacks & payment disputes

We are committed to resolving any concerns regarding your order. If you experience an issue, we strongly encourage you to contact our support team directly so we can resolve the matter quickly.

Filing a payment dispute or chargeback without first contacting our support team may delay resolution and limit our ability to assist.

ShopRenuity reserves the right to provide payment processors and financial institutions with documentation demonstrating that the customer acknowledged the following before completing their purchase:

• The made-to-order production timeframe of up to 14 business days prior to shipment
• The customized and branded item policy stating that items cannot be returned once production begins
• The shipping policy and delivery expectations

This documentation may include website policy pages, checkout acknowledgements, order confirmation records, and shipping confirmation details.

Customer agreement

By completing a purchase on ShopRenuity.com, you acknowledge and agree to all of the above policies: